No one can be in two places at once. And no professional can simultaneously keep track of calls while attending to business tasks. When phones ring off the hook with opportunities, it’s imperative that business professionals get help answering their phone lines. An answering service offers a low-cost, affordable service that takes businesses to the top.
Outsourcing calls to a business process outsourcing specialist doesn’t mean sacrificing customer service quality. In fact, customer satisfaction levels often increase when a company uses an answering service, especially when a business owner didn’t previously have a full-time receptionist, assistant or a call center. BPO suppliers not only offer superior service, but also help businesses keep their expenses down.
Professionals will often find that hiring a few in-house employees to answer telephone calls doesn’t compare to outsourcing to a network of highly efficient live operators. These live operators give the same respect and courtesy to customers that in-house employees provide at a more affordable rate. Great answering services will offer operators that will:
Energetically answer calls. Answering services will always provide energetic live operators that are happy to take clients’ messages, questions, and comments. Clients will be happy to hear the friendly, upbeat voices of live operators each time they call.
Deliver flexible messaging options. Answering services allow businesses to retrieve and receive messages in several ways, including retrieving messages using voice-mail and internet. Messages taken by operators can be sent by text, page, and e-mail. A variety of telephone messaging options ensures that businesses will always be confident in their choice of message options.
Services that aren’t flexible aren’t worth it. Providers that take businesses seriously always offer specialized services tailored to fit the unique needs of each client business. For example, an answering service may offer a small business a host of virtual receptionist services, faxing services, and mailing services. Companies can mix and match the services that they need to support their mission. Proviers that serve the larger business community also understand that the scripts and programming used for each one of their clients also should be as unique as possible, customized to each company’s specifications.
In today’s high powered and constantly fluctuating world, it’s not always possible to cram everything into a schedule. Business professionals can use the assistance of an answering service, allowing them to keep in contact while still focusing on priority business matters.
Robert Porter is the President and CEO of 1-800 We Answer Answering Service, a full service telecommunications company providing a complete range of answering service, call center, voice mail, fax, mail receiving, ordertaking, telemarketing and phone system services to businesses and individuals.
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